Top Questions

1. How can I cancel my order?

When you change your mind about your order, you are able to cancel your order within 2 hours of placing the order. Please Contact Us,


Note:
– After 2 hours of purchasing, your orders will be locked and sent to our production facility. If you send the request later than that, we cannot cancel or modify it.
– Issue refund for cancellation may take 3-14 business days to post to your payment account and it will be applied back to the original payment method used.

2. How can I modify my order?

We are happy to customize your item and make it how you want, but you need to request us within 2 hours of placing the order. If you contact us after 2 hours of order submission, your order will be locked for processing so we can not modify it.

please Contact Us

4. How can I change my shipping address?

You can change the shipping address of your order within 2 hours after placing the order.
To change the shipping address, please Contact Us

 

5. Why was my payment declined?

– The data requested for the payment failed to coincide with those on your card. A simple spelling mistake in one of the fields can cause the operation to be refused.
– You have not activated your security code. In a bid to protect cardholders from online fraud, some credit cards require you to enter an additional security code in order to confirm payment. This code is provided directly by your bank.
– You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
– Your card has expired. Check if your card is still valid.
– Your order has been rejected by our risk center due to certain factors.

Your bank can provide you with all the information you require about your card and the payment options. If you check out via PayPal, please contact PayPal directly when your payment is declined.

Need more help? Please Contact Us.

6. How do I track my order?

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.